Refund Policy


At Genius SMM Panel, we aim to ensure 100% customer satisfaction. However, due to the nature of digital services, we have established the following refund policy:

1. Eligibility for Refund

You are eligible for a refund if:

  • The service was not delivered as promised.

  • The order is incomplete and no activity has occurred within the promised delivery time.

  • A duplicate payment was made by mistake.

2. Non-Refundable Situations

Refunds will not be issued if:

  • The order has been completed successfully.

  • You provide incorrect or incomplete information (e.g., wrong username or link).

  • Your account is banned/suspended before or during the delivery period.

  • You change your mind after placing the order.

  • You violate our Terms and Conditions or the rules of the respective social media platforms.

3. Partial Refunds

In certain cases, partial refunds or balance adjustments may be provided depending on service consumption and delivery progress.

4. Cancellation

Orders cannot be canceled once they are in progress. You may, however, request cancellation if the order is still in a Pending status.

5. How to Request a Refund

To request a refund, please contact us within 7 days of placing your order via:

Please include your order ID, the issue encountered, and any relevant screenshots for faster resolution.